T&Cs, Attendance and Missed Lessons
What if I can’t make a lesson?
If you haven’t provided at least than 5 hours’ notice of non-attendance, our teachers are still paid for the time they have committed to the lesson. This allows us to keep the best teachers employed with us, otherwise their income will be so variable and their weekly budget unmanageable. Make-up lessons are provided (see below for further details) however only if there is room in the timetable, and based on teacher availability. This helps us keep the tuition fees as low as possible. If we were to price in the full cost to us for Make-up lessons, prices would likely increase by 10% to 15%. This is based on make-up lessons being taken during times where we could be offering to new students.
Our tuition is provided in blocks of 10 weeks. If your lesson happens to fall on a public holiday your tuition will be extended by the number of Public Holidays so that you do not miss-out on lessons. Fees are payable in advance and fees should be paid by the due date. Four (4) lessons notice must be given when cancelling tuition. Four weeks fees may be payable in lieu of the notice given. You can still attend lessons during the 4 week notice period.
As mums and dads love to take picture and videos of their children, as a parent you agree to only utilise those photos/videos on family and child-friendly websites with strict guidelines around photographic use, i.e. Facebook or Google+. You therefore agree that your child may be photographed or videoed by other parents and/or by Forte School of Music Joondalup.
If you are unable to attend Class Lessons
The tuition fee that you pay reserves a place for you, therefore NO REFUND or CREDIT of fees can be made for missed lessons. If you are going to miss a lesson we may organise the following: For Music is Fun, Junior Keys, and Piano Keys class students and Jungle Music class students, an alternative class time can be arranged only if there is another class during the week at a similar stage of the course, and only if class numbers permit. Make-up lessons can only be attended during your period of enrolment, and cannot be added to the length of your enrolment. Make-up lessons can be attended after the enrolment period only if you have re-enrolled and paid for a new enrolment period.
If you are unable to attend Private Lessons
The tuition fee that you pay reserves a place for you, therefore NO REFUND or CREDIT of fees can be made for missed lessons. If you are going to miss a lesson we may organise a Make-up lesson only if you have provided at least 5 hours’ notice, and the timetable permits. There will be no more than 2 make-up lessons per enrolment period; further lessons missed with be forfeited. It is the parent/student’s responsibility to follow up and organise lesson with the Administration Team. If no suitable alternative time can be scheduled, the lesson will be forfeited. Make-up lessons can only be attended during your period of enrolment, and cannot be added to the length of your enrolment. Make-up lessons can be attended after the enrolment period only if you have re-enrolled and paid for a new enrolment period.
What if the Teacher is absent.
If the teacher is absent for any reason, you have the choice of a make-up lesson at our cost, or we will credit that lesson to your account, or refund the money to you at your request.
Can I change the day/time of my lesson after I have enrolled?
Yes you can change the day/time of your lesson after you have enrolled, however this is based on availability of the teacher and the particular new day/time you are seeking. If your circumstances change after you have enrolled, and you can no longer meet the commitment you made when you enrolled, the general terms and conditions of enrolment apply for any missed lessons or cancellations.
What if I’m planning a holiday or I know if I will be absent for part of the enrolment period?
If you have a known absence at the time of enrolment, we can take that into account for your enrolment period. We can suspend your enrolment for that period you are away, and recommence it when you return keeping the same/day time. You will still enrol for 10 weeks of lessons, but the lessons will be suspended while you are on your plan leave. Note, this must be arranged at the time of enrolment.
Can I suspend my lessons?
Yes, you can suspend your lessons however we may not be able to guarantee the same day/time when you return unless it is planned suspension notified at the time of enrolment.
Do I need to give notice that I will not be re-enrolling?
Yes. You will receive your invoice between 2 and 4 weeks of your re-enrolment. At this time you should let us know if you intend to re-enrol or not so that we can make the place available to other students.
Can I cancel my enrolment?
There is a Four (4) lessons notice must be given when cancelling tuition. Four weeks fees may be payable in lieu of the notice given. You can still attend lessons during the 4-week notice period.
What are the Terms and Conditions of Enrolment?
The general terms and conditions of enrolment can be downloaded here. Terms and conditions for the instrumental programs we run at primary and secondary schools can differ based on the location, and can be requested by contacting us by email on email@example.com